Audit firm: from credibility to a clear enquiry route
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The problem
The original review recorded a fixed-width mobile layout, conflicting history statements and a phone number that was not a link. These observations became requirements for a clearer route to contact.
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What I did
I mapped the journey from understanding a service to assessing the team and choosing contact. The case study shows provisional user profiles, retrospective wireframes and the responsive homepage concept.
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What exists
A working front-end concept, with a plan to test findability and contact completion. No client launch or increase in enquiries is claimed.